Smew Terms of Service

Version 1.0 · Effective September 10, 2026

1. Who provides Smew

Smew at smew.ai is operated by 蒋政涛 (Jiang Zhengtao), an individual operator based in China, trading as Smew ("Smew", "we", "us"). Our contact for support, billing, privacy, and legal requests is support@smew.ai.

These Terms govern use of our website and AI image service. By registering or purchasing, you agree to these Terms. Our Privacy Policy explains how we handle personal information. You must be at least 18 and legally able to enter this agreement. If acting for an organization, you must have authority to bind it.

2. The service and digital delivery

Smew lets you describe images in a chat, generate images, upload reference images for editing or style changes, and save and download results. It is an online digital service; no physical goods are shipped.

We use third-party AI services, currently including fal.ai for image models and DeepSeek for the conversational assistant. Available models and settings are shown in the product. Processing time and availability depend on capacity, safety checks, and upstream providers. Outputs may be inaccurate, inconsistent, or similar to another user's outputs. Review results before publishing or relying on them; we do not guarantee a particular artistic result, legal clearance, or exclusive copyright.

After the payment provider confirms a successful payment, we activate the purchased subscription or add credits to the signed-in account. A payment return page alone does not confirm delivery. If a confirmed purchase has not appeared, contact support with your account email and order reference. Do not submit repeated payments to resolve a delay.

3. Accounts and your content

Provide accurate account and billing details, keep your credentials secure, and tell us promptly about suspected unauthorized access. You are responsible for activity you authorize through your account. Do not sell or share account access, evade payment restrictions, or access another user's data.

Only upload content that you own or are entitled to use. Obtain any necessary permissions from people depicted and from rights holders. Do not submit passwords, payment card details, identity documents, confidential records, or sensitive personal information as prompts or reference images.

You keep your rights in your inputs. You grant us permission to store, transmit, and process inputs and outputs only as needed to deliver and support the service, protect it against abuse, and comply with law. This includes sending relevant content to the selected AI providers. We do not claim ownership of your generated images. Any rights you have in outputs remain subject to applicable law and third-party rights; using an AI model does not by itself make an image copyrightable or clear it for commercial use.

4. Subscriptions and credits

Our pricing page describes Lite, Pro, and Ultra monthly and annual subscriptions. The checkout shows the actual amount, currency, billing interval, and applicable tax before you pay. Annual plans are charged for a full year upfront; a displayed monthly equivalent does not mean monthly installment billing.

• Subscription credits: credited after a confirmed payment for the relevant billing period. Annual plan credits are granted for the year upfront. Unused subscription credits expire at the end of that billing period and do not roll over.
• Extra credit packs: a separate one-time purchase, available without a subscription. Purchased pack credits expire 365 days after their grant date. Canceling a subscription does not shorten that expiry or remove an otherwise valid pack balance.
• Usage: generation and editing consume credits at the rates shown for the model and settings. The account credit page records your balance and transactions. A request that the system records as failed restores its associated deducted credits; contact support if a deduction appears incorrect. Disliking a successfully delivered image alone does not make the request a technical failure.
• No stored money: credits are a service allowance, not currency, a deposit, or an investment. They cannot be transferred, resold, or redeemed for cash, except for a refund required by these Terms or law. No automatic credit-pack top-up is currently offered.

Unexpired credits with the earliest expiry are consumed first; for the same expiry, older grants are consumed first, regardless of whether they came from a subscription or a pack. Expired, refunded, or revoked credits cannot be spent.

5. Payments and automatic renewal

Checkout and payment processing are provided by Waffo Pancake, acting as merchant of record for purchases processed through its checkout. Its buyer terms and payment conditions are presented there. Smew does not collect or store complete payment card numbers or card security codes. Payment methods vary by location and checkout eligibility; a logo or provider integration does not guarantee a method is available for every purchase.

By completing a subscription checkout with recurring billing, you authorize Waffo Pancake to collect the subscription price and applicable taxes at each monthly or annual renewal until you cancel. The renewal schedule and total charge are disclosed at checkout. Credit-pack purchases authorize only that one transaction.

Keep your billing contact and payment method current. A failed or reversed payment may delay renewal, interrupt paid access, or cause the related entitlement and credits to be removed. We do not promise a grace period unless expressly shown in your account. You can see billing status and payment records in account settings.

Any change to the price of an existing recurring plan will be communicated before it takes effect, with an opportunity to cancel. We will obtain any additional consent that applicable law requires. We will not silently charge an upgraded plan without the authorization required for that change.

6. Canceling a subscription

You can cancel online in Settings → Billing: choose your subscription, select Cancel, and confirm. You can also manage eligible purchases through the Waffo Pancake customer portal. If you cannot access either flow, email support@smew.ai from your account email.

Cancel before the next renewal is processed. Once cancellation is confirmed, further renewals stop and the subscription remains usable until its displayed paid-through date. Canceling does not automatically refund the current period. Removing a payment method, deleting a chat, or simply not using Smew is not a cancellation request.

After the paid period ends, unused subscription credits expire. Extra purchased credits keep their original 365-day expiry and can still be used while the account remains in good standing. Cancellation does not automatically delete your account or content. To request account or file deletion, contact support as described in the Privacy Policy.

7. Refund policy

First subscription purchase: request a full refund within 7 calendar days of the first successful subscription charge, provided none of the subscription credits granted for that purchase have been used. This applies to both monthly and annual plans; renewals are not covered by this first-purchase offer.

Credit packs: request a full refund within 7 calendar days of a pack purchase if none of the credits from that pack have been used.

Billing errors and legal rights: confirmed duplicate charges and amounts charged in error will be refunded or corrected. We will address a confirmed failure to deliver the purchased service with restoration, an appropriate refund, or another remedy required by law. Mandatory withdrawal, cancellation, warranty, and refund rights remain unaffected. Using a digital service does not automatically waive a statutory right where the law requires separate consent or acknowledgment.

Outside these cases, used credits and completed subscription periods are not refundable merely because of a change of mind, non-use, or dissatisfaction with a valid AI output. Canceling an annual plan does not itself create a pro-rata refund entitlement. These limitations never exclude a remedy required by applicable law.

Send a request to support@smew.ai with your account email, order or transaction reference, purchase date, and reason. Do not send card numbers or security codes. We aim to acknowledge requests within 2 business days and assess them within 5 business days; if an investigation takes longer, we will explain the next step. Approved refunds are returned through the original payment channel where available. Bank and provider processing times vary. Refunded purchases lose their associated subscription entitlement and unspent credits; we will not refund a purchase while leaving its service allowance available to spend.

You may contact us about an unfamiliar charge without giving up your rights to contact your payment provider or bank.

8. Acceptable use

Do not use Smew to:

• Create or distribute pornography, sexually explicit or NSFW content, or non-consensual intimate imagery.
• Create any child sexual abuse material (CSAM), sexual exploitation of children, or other content that endangers children.
• Create graphic violence or gore, promote violence, or encourage self-harm.
• Create hate speech, incitement, or discriminatory harassment.
• Create deceptive deepfakes, impersonate a real person deceptively, fabricate evidence, conduct fraud, or mislead people about an image's authenticity or endorsement.
• Infringe copyright, trademarks, privacy, publicity rights, or another person's legal rights.
• Threaten, harass, facilitate violence, or create unlawful discriminatory content.
• Bypass safety filters, probe security without permission, steal credentials, distribute malware, or overload the service.
• Systematically extract model outputs or use them to train competing models in breach of an applicable provider's restrictions.
• Resell the service or provide access to third parties without our agreement.

Our AI providers apply their own safety controls. Smew recognizes provider safety refusals and limits repeated attempts after a refusal; this does not amount to a separate, comprehensive Smew review of every prompt and output. We also review abuse reports and relevant content. Depending on the violation, we may refuse requests, remove content, or restrict or suspend accounts, subject to applicable law.

Report suspected violations to support@smew.ai with the relevant image URL or request reference and a description; do not attach illegal imagery. We assess the report, investigate relevant records, and take appropriate action. If you believe a restriction was a mistake, you may appeal through the same address with your account email and request reference.

9. Availability, suspension, and termination

We may update features or models, perform maintenance, and restrict access when necessary for security, legal compliance, or material breaches of these Terms. We will provide notice when reasonably possible. If we permanently end a paid service for reasons other than your breach, we will address prepaid undelivered service with an appropriate refund or other lawful remedy.

Keep your own copies of important images. Smew is not a permanent archival or confidential-document service. Data handling and deletion are described in the Privacy Policy.

10. Responsibility and disputes

To the extent permitted by law, the service is supplied on an available basis without a guarantee of uninterrupted operation or a particular output. We are not responsible for indirect or consequential losses to the extent they may lawfully be excluded. Our aggregate liability for a claim relating to the service is limited to the fees you paid for it in the preceding 12 months, except where such a limit is prohibited, including liability that cannot be excluded for fraud, deliberate misconduct, or mandatory consumer protections.

The laws of the People's Republic of China govern these Terms, subject to any mandatory protections and jurisdiction rights available to you where you live. Contact support to seek an informal resolution; this does not prevent you from using a competent court, regulator, or statutory complaint process. No mandatory arbitration agreement is imposed by these Terms.

11. Changes and contact

We will post a new effective date when these Terms change. For a material change affecting an existing paid service, we will give at least 15 days' notice through the service or your account email, except where a faster change is needed for law or security. Changes do not retroactively remove a refund or other right that has already arisen. If a term is unenforceable, the remaining terms continue to apply.

Operator: 蒋政涛 (Jiang Zhengtao), individual operator, China
Service: https://smew.ai
Support, refunds, privacy, and legal contact: support@smew.ai